SMITHERS DELIVERY INFORMATION.
Shipping costs can vary based on item size, weight, and destination. Here's a general overview:
Within the UK:
- Small Items: Typically range from £5 to £15. For instance, Royal Mail's 1st Class parcel service starts at £5.00.
- Larger Furniture Costs between £15 and £45, depending on dimensions and weight. Service options for items up to 80kg.
International Shipping:
- Small Items: Generally range from £25 to £100.
- Large Furniture: Costs can vary significantly, typically between £100 and £500, influenced by size, weight, and destination.
We send small products with Royal Mail and Internationally with DHL. Large furniture is sent with our own white glove service.
All order postage is charged per one address. Once we have received your order, we will email you within 2 working days from the order date. Furniture orders are usually delivered within 10 - 28 working days, smaller items are delivered 2-7 days, however, sometimes there is a delay which we will notify you immediately after the order. Furniture orders are delivered by our couriers who will call you to arrange a ETA 4 hour delivery time. Have a question? Call us on 01780 435060. Cornwall and Devon and Scotland, Ireland are subject to additional cost of postage as they are out of our delivery zone. Furniture deliveries are delivered to any room of your choice.
NOT IN STOCK ITEMS:
'If the item is not in stock then we will let you know when it will be back in stock so that you have the opportunity to choose between cancelling your order or waiting for it'
Customers wanting parcels left next door or left on premises without signing for is at your own risk, and we won't be held responsible for loss or damage. Please check the size of our furniture first before you make the order with us to make sure it does fit through your door, if items do not fit we are not liable to reimburse the delivery cost; the customer will be responsible for the outward journey and return postage fee, this will be deducted from the sale.
CHECK GOODS AFTER DELIVERY:
Please check the goods within 48 hours for damage. All parcels are also fully insured. Please report damage within 48 hours from the signature date, after this time or the claim will not stand and we will not be liable.
USA AND EU CHECK GOODS:
Please check the goods on arrival for damage. All parcels are also fully insured, Please report damage within 72 hours from signature day and time, or the claim will not stand and we will not be liable.
INTERNATIONAL ORDERS ARE TAX-FREE AT CHECKOUT:
All International Orders import Tax will be added to your product from your Country's Customs, please be aware of the added tax on the product when you receive it. approx 20% 'If you don't accept the COD taxes for the goods and shipping costs, will not refund you the amount.
SHIPPING DAMAGES:
We do our best to ensure that our products are wrapped to protect your products, If you receive damaged goods from us, accept our apologies for any inconvenience made to you. Please report damage for Uk within '48 hours' after delivery has taken place. International delivery terms 72 hours. If reported over this date and time we are not liable for damages. Small packages are sent with DHL or, Royal Mail, large furniture is sent with white glove service. Please email us with your order number and clear photo of the damage within 48 hours after delivery for the UK and 72 hours for International.
YOUR WARRANTY:
furniture warranty 1- 5 years from the purchase date; this does not include damages through wear and tear or warping due to heat from windows and radiators.
Gifts Warranty 3 Months from the purchase date.
Lighting Warranty 6 months from purchase date.
UK DELIVERY:
Delivery service for all parts of the UK including London, Manchester, Liverpool, Harrogate, Cambridge, Oxford, Leeds, Brighton, Bournemouth, Birmingham, Bath, Devon, and Cornwall. Isle of Man, Jersey
Contact Smithers of Stamford 01780 435060 or email info@Smithersofstamford.com.
INTERNATIONAL DELIVERY DESTINATIONS:
USA UK Netherlands Spain France Germany Australia Canada Italy Egypt United Arab Emirates Norway Denmark South Africa Nigeria Japan SWEDEN