Delivery Information

Smithers: Delivering to UK, USA, & Canada

UK Destinations:

  • London: Approx Delivery Time & Cost, 2-3 Business Days, £5-£40

  • Brighton, Cambridge, Manchester  & other UK Cities.

  • Ireland: Scotland, Devon & Cornwall UK Delivery Time & Cost] £20-£75

European Destinations:

  • Paris: Delivery Time & Cost, 3-5 Business Days, £25-£50"]

  • Ibiza, Madrid, Amsterdam & other European cities

North American Destinations:

  • New York: Delivery Time & Cost, e.g., "5-7 Business Days, £30-£100

  • Canada & Other North American cities.

  • We strive to provide a seamless delivery experience

Delivery Services

We dispatch small items via Royal Mail (UK) or FedEx/DHL (International). Large furniture orders are handled by Smithers logistics team, which includes white-glove delivery service.

Addresses & Timelines

  • One Address Per Order: Postage costs apply to one delivery address only.
  • Furniture Orders: Delivered in 7–28 working days.
  • Small Items: Delivered in 2–7 working days.

We’ll notify you of any delays or changes to your schedule.

Special Deliveries: Regional Costs

Cornwall, Devon, Scotland, and Ireland deliveries may incur additional postage costs. For furniture orders, delivery includes placement in the room of your choice.

Delivery Policies

Check Furniture Dimensions

Ensure items fit through doorways before ordering. If items don’t fit, return and outward delivery costs will be deducted from your refund.

Signature-Free Deliveries

If parcels are left without a signature (e.g., on premises or with a neighbor), it’s at your own risk. Smithers isn’t liable for loss or damage in these cases.

Goods Inspection

  • UK: Check goods within 48 hours and report damages promptly.
  • International (USA/EU): Inspect goods upon arrival and report any issues within 72 hours.
    Failure to report within these timeframes invalidates claims.

How to Report Damages

  1. Contact us Here 
  2. Provide your order number, photos of damage, and courier details (e.g., DHL, Royal Mail).

International Orders

Import Taxes & Duties

Additional fees (10–20%) may apply based on your country’s customs regulations. If you decline to pay these fees or shipping costs, refunds will not be issued.

Shipping Destinations

We deliver worldwide — including London, New York, Amsterdam, Madrid, Paris, Berlin, Sydney, Toronto, Rome, Cairo, Dubai, Oslo, Copenhagen, Cape Town, Lagos, Tokyo, Stockholm — and beyond.

Cancellations in Transit Policy

If an order is canceled while in transit, it is the customer's responsibility to cover the associated shipping fees for the transit costs. The charges are as follows:

  • Small Items: £15 (both ways).
  • Furniture: £80 (both ways).

We appreciate your understanding, as these fees help cover the costs incurred during shipping. Should you have any questions or need clarification, feel free to reach out to our customer service team.