30 day Returns
We want you to love your Smithers of Stamford item, but we understand that sometimes returns are necessary. If you change your mind, no worries – we offer a 30-day return guarantee.
Here’s how it works:
- Contact us within 30 days of receiving your item for an exchange or refund.
- Ensure items are unused, in perfect condition, with no damage (including the original box) and in a saleable condition.
- Pack the items carefully, just as they arrived.
Please note:
- Original postage costs are non-refundable.
- Return shipping costs can be arranged by us and deducted from your refund if desired.
To start your return, email us at info@smithersofstamford.com. Refunds are processed within seven days of receiving your item, credited to your original payment method. Funds should reach your account within five working days after processing.