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Smithers 28-Day Refund Policy

At Smithers of Stamford, we strive to ensure you’re delighted with your purchase. However, we understand that sometimes you may change your mind. That’s why we offer a straightforward returns and refunds process, provided you follow the guidelines outlined below.

Refunds Before Delivery (UK Only)

If you wish to cancel your order before it has been delivered, we offer the following options:

1. Cancellation Within 24 Hours of Ordering:

   • If you cancel your order within 24 hours of placing it, we will issue a full refund, no questions asked.
   • Refunds are processed within 3–4 working days from the date of your cancellation request.

2. Cancellation After 24 Hours:

   • If more than 24 hours have passed, your item may already be in the processing stage. In this case, cancellation is not possible, and you will need to wait for the delivery. Once the item arrives, you can initiate a return (see "Refunds After Delivery" below).

3. Stopping Delivery (If Not Yet Collected by Courier):

   • If the courier has not yet collected your item, we may be able to stop the delivery and issue a refund within 3–4 working days. Contact us immediately to check the status of your shipment.

Refunds After Delivery (UK Only)

To qualify for a refund after receiving your item, please adhere to the following steps:

1. Return Request Timeline:

   • Customers must contact us within 28 days of receiving their order to initiate a return.
   • Requests made after the 28-day period will not be eligible for a refund.

2. Condition of Returned Items:

   • Items must be returned in their original packaging and in unused, perfect condition to be eligible for a refund.
   • Any item that is not in re-sellable condition or lacks the original box will not qualify for a refund.

3. Postage and Return Deadline:

   • Returns must be sent back within 30 days of the delivery date.
   • Customers are responsible for the cost of return postage.

Important Notes on Refunds

• Original Packaging:

  • All items must be returned in their original box. Refunds cannot be processed without this packaging.

• Timeframe for Processing Refunds:

  • Refunds are processed within 3–5 working days by our accounts team.
  • Once processed, it may take 5–7 additional working days for the funds to appear in your account, depending on your payment provider.

Important Notice for International Deliveries

For our international customers, please be aware of the following policies:

1. Refused Deliveries:

   • If you refuse delivery after two attempts, the package will be returned to us by DHL or FedEx.
   • In such cases, Smithers of Stamford is not liable for the goods or return shipping costs.

2. Unaccepted Deliveries:

   • If you fail to accept delivery, we will not issue a refund for the order.
   • Please ensure someone is available to receive your package to avoid additional costs or loss of goods.

For assistance with international shipments, contact us directly.

Faulty Goods Policy

We take great care to ensure your items arrive in perfect condition. However, in the rare event that you receive a faulty or damaged product:

• Check Goods Immediately:

  • Inspect your items upon arrival.
  • Report any damage or faults within 24 hours of signing for the delivery.

• Reporting Damages:

  • Claims submitted after the 24-hour period cannot be accepted, and Smithers of Stamford will not be held liable.

Made-to-Order Items

Please note that custom commission orders cannot be canceled after payment has been made. These items are crafted specifically for you and are therefore non-refundable.

Contact Us for Assistance

If you have further questions about our refund policy or need assistance with a return, please don’t hesitate to reach out:

• Phone: +44 1733 253428
• Email: contact us

At Smithers of Stamford, we’re here to help make your experience as seamless as possible.

Smithers of Stamford 30-Day Returns Policy

At Smithers of Stamford, we want you to absolutely love your purchase. However, we understand that sometimes you might change your mind or need to return an item. That’s why we offer a 30-day return guarantee to give you peace of mind.

How Our 30-Day Returns Work

If you decide to return an item, follow these simple steps to ensure a smooth process:

1. Contact Us:

   • Notify us of your return within 30 days of receiving your item.
   • Contact us our team at  to start the process.

2. Prepare Your Item for Return:

   • Ensure that all returned items are unused, in perfect condition, and free from damage.
   • Include the original packaging and ensure the item is in a saleable condition, just as it arrived with you.
   • Carefully pack your item to avoid damage during transit.

3. Choose Your Return Option:

   • You can arrange your own shipping or let us handle the return logistics.
   • If you choose our return service, the shipping cost will be deducted from your refund.

Key Things to Note

• Postage Costs:

  • Original postage fees are non-refundable.
  • Return shipping costs are the customer’s responsibility unless the item is faulty or damaged (see below for faulty returns).

• Refund Processing Time:

  • Once your item has been received and inspected, we’ll process your refund within 7 days.
  • Refunds are credited to your original payment method.
  • Please allow an additional 5 working days for the funds to appear in your account, depending on your bank or payment provider.

How to Start Your Return

To initiate a return, contact us here with the following details:

• Your order number.
• A brief description of why you’re returning the item.
• Indicate whether you’d prefer a refund or an exchange.

Our team will guide you through the next steps to make the process as seamless as possible.

Frequently Asked Questions

What if my item arrived damaged or faulty?

If your item arrives damaged, please notify us within 24 hours of receiving it. Contact us  with:

• Photos of the damage.
• Your order number.
  We will assess the issue and arrange a return or replacement at no additional cost.

Can I return an item without its original box?

No, items must be returned in their original packaging. This ensures the item is protected during transit and allows us to restock it. Unfortunately, we cannot process refunds for items without their original packaging.

What happens if I miss the 30-day return window?

Returns requested after 30 days cannot be accepted unless the item is faulty. Please contact us as soon as possible if you’re unsure about the timeline.

Why Choose Smithers of Stamford for Your Next Purchase?

Our 30-day returns policy is designed to provide you with a hassle-free shopping experience. We take pride in delivering high-quality, unique items and ensuring you feel confident in every purchase. If you have any questions or concerns, our team is here to help.

Contact Us for Help

If you need assistance with your return or have any questions, please reach out to us:

• Phone: +44 1733 253428

At Smithers of Stamford, your satisfaction is our priority!